Customer 360 on a CRM

Meet Customer 360 with Slack.

Unite all your teams around the customer. Customer 360 with Slack brings sales, service, marketing, commerce, IT, and analytics together through digital workflows that power your digital HQ

Focus on your customer, grow your business.

Customers today expect more from your business. With a shared view of your customers, teams can better meet these demands. So sales close quicker. Marketing hits the mark. Service comes with more smiles. And customer loyalty drives business growth

One platform. Endless possibilities.

Customer 360 is the #1 customer relationship management (CRM) platform. There’s a best-in-class app for every phase of your customer’s journey, from lead to loyalty. The more apps you add, the greater the rewards. When you also integrate all your data and add analytics into the mix, the real magic of Customer 360 takes hold.

Empower your employees.

Give everyone the tools to deliver better customer experiences. Slack helps employees connect better with each other and the apps they use every day, from anywhere. Einstein AI lets everyone work more productively, engage with empathy, and scale loyalty-building customer service. And Trailhead, our one-of-a-kind learning hub offers free, fun “trails” to help your workforce learn essential skills.

See the world through your customers’ eyes.

Get a single, shared view of your customers. With knowledge of your customers’ history, interests, and even frustrations, you can begin to serve up experiences better tailored to their needs and elevate how they see your brand.

Learn how you can launch your digital transformation to unite your business around the customer.